Flat Preloader Icon

ITIL 4 Foundation

1.Brief Description:

 ITIL 4 Foundation is an entry-level certification course that provides a comprehensive understanding of the IT service management framework. It is the latest version of the ITIL framework, which is widely adopted by organizations worldwide to improve their IT service management practices.

2.Key Topics:

The ITIL 4 Foundation course covers key topics such as the ITIL service value system, service management practices, service management dimensions, the four dimensions of service management, and ITIL practices. It also includes an overview of the ITIL 4 framework, its guiding principles, and its role in digital transformation.


The ITIL 4 Foundation course is suitable for IT professionals, business managers, and anyone interested in learning about IT service management. It is particularly beneficial for those involved in designing, delivering, and managing IT services and for those who wish to enhance their career prospects in the field of IT service management.

4.Learning Objectives:

Upon completion of the ITIL 4 Foundation course, participants will be able to:

  • Understanding the ITIL service value system and the four dimensions of service management
  • Understanding the key concepts and the purpose ITIL service management practices
  • Understanding the key concepts and principles of the ITIL 4 framework
  • Understanding the importance of the guiding principles of ITIL 4
  • Understanding the role and scope of the ITIL service management practices
  • Preparing for the ITIL 4 Foundation certification exam.

More Details

Day 1: Introduction: The Business Need for ITIL4

  • Recall the definition of service management
  • Describe the key concepts of organizations and value
  • Recall the definition of service
  • Describe the ITIL service value system

The Four Dimensions of Service Management:

  • Describe the four dimensions of service management:
  • Organization and people
  • İnformation and technology
  • Partners and suppliers
  • Value streams and processes

Day 2: Key Service Management Concepts

  • Describe key concepts of service relationships including service relationship management, service provisioning, service consumption and service offerings
  • Recall the definition of a customer, user and sponsor
  • Recall the definition of utility and warranty
  • Describe the key concepts of creating value with costs, outcomes, outputs, risks, utility and warranty

Day 3: The Service Value Chain

  • Describe the interconnected nature of the service value chain and how this supports value streams
  • Describe the purpose of each value chain activity, including: plan, improve, engage, design and transition, obtain or build, deliver and support

Day 4: Seven ITIL Guiding Principles

  • Describe the nature, use, and interaction of the guiding principles
  • Explain the use of the guiding principles, including: focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate

Day 5: An introduction to ITIL Practices

  • Recall the purpose of 15 of the 34 ITIL practices
  • Explain the following practices in additional detail: Continual Improvement, Change Control,  Incident Management, Problem Management, ServiceDesk, Service Level Management, and Service Request Management
  • Recall the definition of the terms change, problem, incident, problem, known error, IT asset, event, and configuration item (CI)

Day 6:

  • Conclusion: Wrap-up and Exam

Fees for certification and assessments are incorporated into the cost of the course. ConimCert will provide a comprehensive set of educational materials that include explanations, guidance, and practical examples. Upon finishing the course, participants will receive a statement verifying their accomplishment, which carries a noteworthy amount of CPD (Continuing Professional Development) credits. For more details, feel free to reach out to us at events@conimcert.com.

Exam duration: 60 minutes

Exam type: Test

Exam format: On paper

Exam premise: Conimcert premise, Customer’s preferred premise 

Retake: No

Retake period:

Open book: Yes

Additional Information

Price: 1020 AZN
Class Training
850 azn
24 hours