1.Brief Description:
ITIL 4 Foundation is an entry-level certification course that provides a comprehensive understanding of the IT service management framework. It is the latest version of the ITIL framework, which is widely adopted by organizations worldwide to improve their IT service management practices.
2.Key Topics:
The ITIL 4 Foundation course covers key topics such as the ITIL service value system, service management practices, service management dimensions, the four dimensions of service management, and ITIL practices. It also includes an overview of the ITIL 4 framework, its guiding principles, and its role in digital transformation.
3.Audience:
The ITIL 4 Foundation course is suitable for IT professionals, business managers, and anyone interested in learning about IT service management. It is particularly beneficial for those involved in designing, delivering, and managing IT services and for those who wish to enhance their career prospects in the field of IT service management.
4.Learning Objectives:
Upon completion of the ITIL 4 Foundation course, participants will be able to:
- Understand the ITIL service value system and the four dimensions of service management
- Explain the role and scope of the ITIL service management practices
- Understand the key concepts and principles of the ITIL 4 framework
- Understand the importance of the guiding principles of ITIL 4
- Describe the role of ITIL in digital transformation
- Prepare for the ITIL 4 Foundation certification exam.
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