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All cancellations must be confirmed in writing. Cancellations received in writing less than 30 days but more than 15 days before course start date will receive a refund of 50% of course fees. Any cancellation received less than 15 days prior to course start date shall not receive a refund.

Customer may request a transfer to a later training event up to 15 days before the course start date, subject to the following: if the request prevents a course from running, or should additional costs be incurred by CONIM Cert, then these will re-charged to the delegate, to a maximum of the full course fee. Any transfer request received less than 15 days prior to the course start date shall not receive a refund. Only one transfer request per booking allowed.

CONIM Cert reserves the right, at its discretion, to cancel or postpone courses at any time. If a course is cancelled and an alternative date is not suitable, fees will be refunded in full. CONIM Cert will not be liable for any expenses incurred by delegates other than the course fee paid.

If customer needs to organize transport to the venue that may incur any costs directly to him/her, it should be check with the CONIM Cert office before making any booking to ensure that the course is running, as CONIM Cert cannot be held liable for any expenses incurred.

CONIM Cert will confirm all cancellations or rescheduling requests by e-mail. Financial responsibility remains with the Customer for all fees unless a proper cancellation or rescheduling request is received and confirmed by CONIM Certprior to the start of the Course.

Feedback on CONIM Cert courses is very important to CONIM Cert. In the unlikely event a participant is extremely dissatisfied with a course, please provide CONIM Cert with written notice (in a form other than the post-course survey) of any details regarding such dissatisfaction, within thirty (30) calendar days of completion of the applicable course. Please address correspondence to the CONIM Cert email address found in the contact section of conimcert.com. After receiving such notice, CONIM Cert may, in its sole discretion, determine if any remedy (such as a credit) is appropriate. CONIM Cert will not consider a possible remedy if such notice is not received within the thirty (30) calendar days set forth above.

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