ISO 20000-1 IT Service MS – Introduction

1. Brief Description:

The ISO 20000-1 IT Service Management System (SMS) Introduction course provides an overview of the key concepts and principles of IT service management according to ISO 20000-1. The course covers the fundamentals of the ISO 20000-1 standard, the benefits of implementing an IT SMS, and the steps involved in planning and implementing an IT SMS.

2. Key Topics:

• Overview of IT Service Management and ISO 20000-1 standard
• Benefits of implementing an IT Service Management System
• Principles of IT Service Management
• Plan, Do, Check, Act (PDCA) cycle
• IT Service Management policy and objectives
• Documentation requirements
• Roles and responsibilities in IT Service Management

3. Audience:

The ISO 20000-1 IT Service Management System Introduction course is intended for individuals who want to gain a basic understanding of IT Service Management and the ISO 20000-1 standard. This includes individuals who are new to IT Service Management, IT professionals, managers, auditors, and consultants.

4. Learning Objectives:

By the end of this course, participants will be able to:

• Understand the key concepts and principles of IT Service Management
• Understand the benefits of implementing an IT Service Management System according to ISO 20000-1
• Understand the steps involved in planning and implementing an IT Service Management System
• Understand the documentation requirements of an IT Service Management System
• Understand the roles and responsibilities in IT Service Management