1. Brief Description:
ISO 20000-1 IT Service Management System (ITSMS) Implementer is a training course that aims to provide participants with the knowledge and skills necessary to implement an effective IT Service Management System based on the ISO 20000-1 standard. The course covers the key concepts and requirements of the standard, and guides participants through the implementation process, from the initial planning phase to the monitoring and improvement of the ITSMS.
2. Key Topics:
- Understanding the key concepts and requirements of the ISO 20000-1 standard
- Planning and implementing an IT Service Management System based on the ISO 20000-1 standard
- Monitoring, measuring, and reporting the performance of the ITSMS
- Continually improving the effectiveness of the ITSMS
3. Audience:
The ISO 20000-1 IT Service Management System (ITSMS) Implementer course is intended for professionals who are involved in the implementation, maintenance, and improvement of an ITSMS based on the ISO 20000-1 standard. This includes IT managers, consultants, auditors, and other professionals who are responsible for ensuring that their organization’s IT services meet the needs of their customers and stakeholders.
4. Learning Objectives:
By the end of the ISO 20000-1 IT Service Management System (ITSMS) Implementer course, participants will be able to:
- Understand the key concepts and requirements of the ISO 20000-1 standard
- Plan and implement an ITSMS based on the ISO 20000-1 standard
- Monitor, measure, and report the performance of the ITSMS
- Continually improve the effectiveness of the ITSMS
- Prepare for and successfully complete the ISO 20000-1 ITSMS Implementer certification exam.
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