ISO 20000-1 IT Service MS – Foundation

1. Brief Description:

The ISO 20000-1 IT Service Management System (ITSMS) Foundation training provides a comprehensive introduction to the ISO 20000-1 standard and its requirements. Participants will learn about the fundamental concepts of IT service management and the key elements of an effective ITSMS.

2. Key Topics:

• Introduction to IT service management and ITIL
• Overview of the ISO 20000-1 standard and its requirements
• IT service management processes and their integration
• Service delivery processes
• Relationship processes
• Resolution processes
• Control processes
• Continual service improvement processes
• IT service management system (ITSMS) requirements
• ITSMS documentation requirements

3. Audience:

This training is suitable for individuals who are involved in IT service management or who are responsible for managing IT services within an organization. It is also appropriate for those who are interested in implementing or maintaining an ITSMS in accordance with the ISO 20000-1 standard.

4. Learning Objectives:

Upon completion of this training, participants will:

• Understand the key concepts and principles of IT service management and the ISO 20000-1 standard
• Understand the requirements of the ISO 20000-1 standard and how they can be implemented in an ITSMS
• Understand the different IT service management processes and how they can be integrated within an ITSMS
• Understand the role of documentation in an ITSMS
• Be prepared to take the ISO 20000-1 ITSMS Foundation certification exam (optional)