1. Brief Description:
ISO 20000-1 IT Service Management System (ITSMS) Auditor is a training course that provides participants with the knowledge and skills necessary to perform audits of an ITSMS based on the ISO 20000-1 standard. The course covers the key concepts and requirements of the standard, and guides participants through the audit process, from planning to reporting and follow-up.
2. Key Topics:
- Understanding the key concepts and requirements of the ISO 20000-1 standard
- Planning and preparing for an ITSMS audit
- Conducting an ITSMS audit
- Reporting audit findings and conducting follow-up activities
- Continual improvement of the ITSMS
3. Audience:
The ISO 20000-1 IT Service Management System (ITSMS) Auditor course is intended for professionals who are involved in the auditing of an ITSMS based on the ISO 20000-1 standard. This includes internal auditors, external auditors, IT managers, consultants, and other professionals who are responsible for ensuring that their organization’s IT services meet the needs of their customers and stakeholders.
4. Learning Objectives:
By the end of the ISO 20000-1 IT Service Management System (ITSMS) Auditor course, participants will be able to:
- Understand the key concepts and requirements of the ISO 20000-1 standard
- Plan and prepare for an ITSMS audit
- Conduct an ITSMS audit in accordance with ISO 19011 and ISO 20000-1 requirements
- Report audit findings and conduct follow-up activities
- Continually improve the effectiveness of the ITSMS
- Prepare for and successfully complete the ISO 20000-1 ITSMS Auditor certification exam.
English 
Azerbaijani 
Russian