ISO 10002 provides guidelines for implementing a customer complaints management system, which aims to enhance customer satisfaction by effectively addressing complaints and improving customer service. The standard provides a framework for organizations to identify, manage, and resolve complaints in a timely and effective manner, and to improve their overall performance.
ISO 10002 provides guidelines for implementing a customer complaints management system, which aims to enhance customer satisfaction by effectively addressing complaints and improving customer service. The standard provides a framework for organizations to identify, manage, and resolve complaints in a timely and effective manner, and to improve their overall performance.
Price - 90 AZN
Event Duration - 2.0 hours
Training Difficulty - Beginner
English 
Azerbaijani 
Russian