1.Brief Description:
The ITIL 4 Update Introduction course is designed to provide learners with an overview of the key concepts, principles, and practices of the ITIL 4 framework. This course is intended to provide learners with an understanding of the updates and changes to the ITIL framework, as well as its continued relevance in modern IT service management.
2.Key Topics:
- The course covers the following key topics:
- The history and evolution of ITIL
- The key concepts and principles of ITIL 4
- The four dimensions of IT service management
- The ITIL service value system and value chain
- The ITIL practices, including service management, service design, service transition, service operation, and continual improvement
- The updates and changes to ITIL 4, including the shift to a more holistic approach to IT service management, the focus on value co-creation, and the integration of new technologies and methodologies
3.Audience:
The ITIL 4 Update Introduction course is intended for IT professionals, business managers, and anyone who is interested in learning about the ITIL 4 framework and its updates. This course is particularly relevant for those who have already obtained ITIL v3 Foundation certification and want to update their knowledge to ITIL 4.
4.Learning Objectives:
- After completing the ITIL 4 Update Introduction course, learners should be able to:
- Understand the key concepts, principles, and practices of ITIL 4
- Describe the four dimensions of IT service management
- Explain the ITIL service value system and value chain
- Identify the ITIL practices and their role in IT service management
- Understand the updates and changes to ITIL 4, including the shift to a more holistic approach, the focus on value co-creation, and the integration of new technologies and methodologies
Overall, the ITIL 4 Update Introduction course is a valuable resource for IT professionals and business managers who are interested in learning about the updates and changes to the ITIL 4 framework. It provides a solid foundation for further study and can help learners improve their understanding of IT service management practices and how they can be applied in an organizational context.
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