- Brief Description:
The ITIL 4 Practical Workshop is a hands-on training course designed to help IT professionals learn how to implement and optimize ITIL 4 in their organization. The course covers key topics such as the service value system, the service value chain, value streams, and practices, and provides practical guidance on how to apply ITIL 4 principles and concepts to real-world situations.
- Key Topics:
- Overview of ITIL 4 and its key components
- The service value system and its components
- The service value chain and its stages
- Value streams and their importance
- ITIL 4 practices and their implementation
- Continual improvement and its role in ITIL 4
The ITIL 4 Practical Workshop is suitable for IT professionals who are involved in service management, including service desk managers, IT managers, IT project managers, and IT service delivery managers. It is also suitable for those who are responsible for implementing ITIL 4 in their organization or who want to improve their knowledge and skills in IT service management.
- Learning Objectives:
By the end of the ITIL 4 Practical Workshop, participants will be able to:
- Understand the key concepts and principles of ITIL 4
- Apply the service value system to their organization
- Understand the service value chain and its stages
- Identify and optimize value streams in their organization
- Implement ITIL 4 practices in their organization
- Continuously improve IT service management in their organization.