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ITIL 4 Practical workshop

Brief Description:

The ITIL 4 Practical Workshop is a hands-on training course designed to help IT professionals learn how to implement and optimize ITIL 4 in their organization. The course covers key topics such as the service value system, the service value chain, value streams, and practices, and provides practical guidance on how to apply ITIL 4 principles and concepts to real-world situations.

Key Topics:

Overview of ITIL 4 and its key components
The service value system and its components
The service value chain and its stages
Value streams and their importance
ITIL 4 practices and their implementation
Continual improvement and its role in ITIL 4

Audience:

The ITIL 4 Practical Workshop is suitable for IT professionals who are involved in service management, including service desk managers, IT managers, IT project managers, and IT service delivery managers. It is also suitable for those who are responsible for implementing ITIL 4 in their organization or who want to improve their knowledge and skills in IT service management.

Learning Objectives:

By the end of the ITIL 4 Practical Workshop, participants will be able to:

Understand the key concepts and principles of ITIL 4
Apply the service value system to their organization
Understand the service value chain and its stages
Identify and optimize value streams in their organization
Implement ITIL 4 practices in their organization
Continuously improve IT service management in their organization.

More Details

Course Agenda

Day 1:

Introduction to ITIL 4 and the practical workshop
Understanding the ITIL 4 service value system and its components
Overview of the ITIL 4 guiding principles and how to apply them
Discussion of ITIL 4 service management practices and their benefits
Exercises on applying ITIL 4 principles and practices to real-world scenarios
Group discussion and sharing of experiences

Day 2:

Review of day 1 activities and discussion of questions or concerns
Understanding the ITIL 4 service value chain and how it supports service delivery
Exercises on mapping ITIL 4 practices to the service value chain
Discussion of ITIL 4 continual improvement model and how to apply it
Exercises on applying continual improvement to ITIL 4 practices
Group discussion and sharing of experiences
Recap of key takeaways and next steps for applying ITIL 4 in the workplace

At the end of the workshop, participants should have a better understanding of the ITIL 4 framework, its components, and how to apply it to real-world scenarios. They should also be familiar with the ITIL 4 service value chain and continual improvement model, and be able to map ITIL 4 practices to the service value chain.

General Information

Fees for certification and assessments are incorporated into the cost of the course. ConimCert will provide a comprehensive set of educational materials that include explanations, guidance, and practical examples. Upon finishing the course, participants will receive a statement verifying their accomplishment, which carries a noteworthy amount of CPD (Continuing Professional Development) credits. If a student does not pass the exam, they have the option to retry within a year at no additional charge. For more details, feel free to reach out to us at trainings@conimcert.com.

Prerequisites

Examination

Exam duration:

Exam type: Hybrid

Exam format: Computer based

Exam premise: Conimcert premise

Retake: Yes

Retake period: 12 months

Open book: Yes

ITIL 4 Foundation

ITIL Assessment

Additional Information

Price: 320 AZN