The ISO 10002 Customer Satisfaction Management System (CSMS) Foundation course provides an introduction to the key concepts and principles of customer satisfaction, and the requirements of ISO 10002 standard for implementing a customer complaints management system.
The ISO 10002 Customer Satisfaction Management System (CSMS) Foundation course provides an introduction to the key concepts and principles of customer satisfaction, and the requirements of ISO 10002 standard for implementing a customer complaints management system.
Price - 240 AZN
Event Duration - 10.0 hours
Training Difficulty - Beginner
English 
Azerbaijani 
Russian