{"id":3157,"date":"2023-04-26T15:10:51","date_gmt":"2023-04-26T15:10:51","guid":{"rendered":"https:\/\/conimcert.com\/?post_type=training&#038;p=3157"},"modified":"2024-07-09T15:35:43","modified_gmt":"2024-07-09T15:35:43","slug":"iso-10002-customer-satisfaction-ms-implementer","status":"publish","type":"training","link":"https:\/\/conimcert.com\/az\/training\/iso-10002-customer-satisfaction-ms-implementer\/","title":{"rendered":"ISO 10002 M\u00fc\u015ft\u0259ri M\u0259mnuniyy\u0259ti \u0130dar\u0259etm\u0259 Sistemi - T\u0259tbiq\u00e7i"},"content":{"rendered":"<p><strong>1. Q\u0131sa t\u0259svir:<\/strong><\/p>\n\n\n\n<p>ISO 10002 M\u00fc\u015ft\u0259ri M\u0259mnuniyy\u0259ti \u0130dar\u0259etm\u0259 Sistemi T\u0259tbiq\u00e7i kursu \u00f6yr\u0259n\u0259nl\u0259r\u0259 ISO 10002 t\u0259l\u0259bl\u0259rin\u0259 \u0259saslanan m\u00fc\u015ft\u0259ri \u015fikay\u0259tl\u0259rinin idar\u0259 edilm\u0259si sistemini planla\u015fd\u0131rmaq, h\u0259yata ke\u00e7irm\u0259k v\u0259 idar\u0259 etm\u0259k \u00fc\u00e7\u00fcn laz\u0131mi bilik v\u0259 bacar\u0131qlar t\u0259qdim edir.<\/p>\n\n\n\n<p><strong>2. \u018fsas M\u00f6vzular:<\/strong><\/p>\n\n\n\n<p>ISO 10002 M\u00fc\u015ft\u0259ri M\u0259mnuniyy\u0259ti \u0130dar\u0259etm\u0259 Sisteminin T\u0259tbiq\u00e7i kursunda \u0259hat\u0259 olunan \u0259sas m\u00f6vzulara m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tinin \u0259saslar\u0131n\u0131, ISO 10002-nin prinsip v\u0259 t\u0259l\u0259bl\u0259rini, m\u00fc\u015ft\u0259ri \u015fikay\u0259tl\u0259rinin idar\u0259 edilm\u0259si sisteminin planla\u015fd\u0131r\u0131lmas\u0131 v\u0259 t\u0259tbiqi prosesini v\u0259 m\u00fc\u015ft\u0259rini effektiv idar\u0259 etm\u0259k \u00fc\u00e7\u00fcn laz\u0131m olan bacar\u0131qlar\u0131 ba\u015fa d\u00fc\u015fm\u0259k daxildir.<\/p>\n\n\n\n<p><strong>3. Auditoriya:<\/strong><\/p>\n\n\n\n<p>ISO 10002 M\u00fc\u015ft\u0259ri M\u0259mnuniyy\u0259ti \u0130dar\u0259etm\u0259 Sistemi T\u0259tbiq\u00e7i kursu keyfiyy\u0259t menecerl\u0259ri, m\u00fc\u015ft\u0259ri xidm\u0259ti menecerl\u0259ri v\u0259 m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259ti il\u0259 m\u0259\u015f\u011ful olan dig\u0259r m\u00fct\u0259x\u0259ssisl\u0259r daxil olmaqla, m\u00fc\u015ft\u0259ri \u015fikay\u0259tl\u0259rinin idar\u0259 edilm\u0259si sisteminin planla\u015fd\u0131r\u0131lmas\u0131, t\u0259tbiqi v\u0259 idar\u0259 edilm\u0259sin\u0259 cavabdeh olan \u015f\u0259xsl\u0259r \u00fc\u00e7\u00fcn n\u0259z\u0259rd\u0259 tutulmu\u015fdur.<\/p>\n\n\n\n<p><strong>4. T\u0259limin m\u0259qs\u0259dl\u0259ri:<\/strong><\/p>\n\n\n\n<p>ISO 10002 M\u00fc\u015ft\u0259ri M\u0259mnuniyy\u0259ti \u0130dar\u0259etm\u0259 Sistemi T\u0259tbiq\u00e7i kursunun \u0259sas t\u0259lim m\u0259qs\u0259dl\u0259ri i\u015ftirak\u00e7\u0131lara a\u015fa\u011f\u0131dak\u0131 bilik v\u0259 bacar\u0131qlar\u0131 t\u0259min etm\u0259kdir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tinin \u0259saslar\u0131n\u0131 v\u0259 effektiv m\u00fc\u015ft\u0259ri \u015fikay\u0259tl\u0259rinin idar\u0259 edilm\u0259si sisteminin t\u0259tbiqinin faydalar\u0131n\u0131 anlamaq<\/li>\n\n\n\n<li>ISO 10002-nin prinsip v\u0259 t\u0259l\u0259bl\u0259rini v\u0259 m\u00fc\u015ft\u0259ri \u015fikay\u0259tl\u0259rinin idar\u0259 edilm\u0259sind\u0259 t\u0259tbiqini \u015f\u0259rh etm\u0259k<\/li>\n\n\n\n<li>ISO 10002 t\u0259l\u0259bl\u0259ri \u0259sas\u0131nda m\u00fc\u015ft\u0259ri \u015fikay\u0259tl\u0259rinin idar\u0259 edilm\u0259si sistemini planla\u015fd\u0131rmaq, t\u0259tbiq v\u0259 idar\u0259 etm\u0259k<\/li>\n\n\n\n<li>M\u00fc\u015ft\u0259ri \u015fikay\u0259tl\u0259rinin idar\u0259 edilm\u0259si sisteminin effektivliyini izl\u0259m\u0259k, \u00f6l\u00e7m\u0259k v\u0259 davaml\u0131 t\u0259kmill\u0259\u015fdirm\u0259k.<\/li>\n<\/ul>","protected":false},"featured_media":1549,"parent":0,"menu_order":0,"template":"","cert_category":[64],"discipline":[104],"class_list":["post-3157","training","type-training","status-publish","has-post-thumbnail","hentry","cert_category-iso","discipline-customer-service-support"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ISO 10002 Customer Satisfaction MS - Implementer - Conimcert<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/conimcert.com\/az\/training\/iso-10002-customer-satisfaction-ms-implementer\/\" \/>\n<meta property=\"og:locale\" content=\"az_AZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISO 10002 Customer Satisfaction MS - Implementer - Conimcert\" \/>\n<meta property=\"og:description\" content=\"1. 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