{"id":3156,"date":"2023-04-26T11:54:22","date_gmt":"2023-04-26T11:54:22","guid":{"rendered":"https:\/\/conimcert.com\/?post_type=training&#038;p=3156"},"modified":"2024-11-01T20:05:14","modified_gmt":"2024-11-01T20:05:14","slug":"iso-10002-customer-satisfaction-ms-foundation","status":"publish","type":"training","link":"https:\/\/conimcert.com\/az\/training\/iso-10002-customer-satisfaction-ms-foundation\/","title":{"rendered":"ISO 10002 M\u00fc\u015ft\u0259ri M\u0259mnuniyy\u0259ti \u0130S - \u018fsaslar\u0131"},"content":{"rendered":"<p><strong>1. Q\u0131sa t\u0259svir:<\/strong><\/p>\n\n\n\n<p>ISO 10002 M\u00fc\u015ft\u0259ri M\u0259mnuniyy\u0259ti \u0130dar\u0259etm\u0259 Sistemi (MM\u0130S) \u018fsaslar\u0131 m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tinin \u0259sas konsepsiyalar\u0131 v\u0259 prinsipl\u0259rin\u0259 v\u0259 m\u00fc\u015ft\u0259ri \u015fikay\u0259tl\u0259rinin idar\u0259 edilm\u0259si sisteminin t\u0259tbiqi \u00fc\u00e7\u00fcn ISO 10002 standart\u0131n\u0131n t\u0259l\u0259bl\u0259rin\u0259 giri\u015f t\u0259qdim edir.<\/p>\n\n\n\n<p><strong>2. \u018fsas M\u00f6vzular:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tin\u0259 giri\u015f<\/li>\n\n\n\n<li>M\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tinin idar\u0259 edilm\u0259si prinsipl\u0259ri<\/li>\n\n\n\n<li>ISO 10002 standart\u0131n\u0131n icmal\u0131 v\u0259 onun t\u0259l\u0259bl\u0259ri<\/li>\n\n\n\n<li>M\u00fc\u015ft\u0259ri \u015fikay\u0259tl\u0259rinin idar\u0259 edilm\u0259si sisteminin planla\u015fd\u0131r\u0131lmas\u0131 v\u0259 t\u0259tbiqi<\/li>\n\n\n\n<li>M\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tinin monitorinqi, \u00f6l\u00e7\u00fclm\u0259si, t\u0259hlili v\u0259 t\u0259kmill\u0259\u015fdirilm\u0259si<\/li>\n\n\n\n<li>Praktik tap\u015f\u0131r\u0131qlar v\u0259 n\u00fcmun\u0259l\u0259r<\/li>\n<\/ul>\n\n\n\n<p><strong>3. Auditoriya:<\/strong><\/p>\n\n\n\n<p>Bu kurs m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tinin idar\u0259 edilm\u0259si v\u0259 ISO 10002 standart\u0131 haqq\u0131nda anlay\u0131\u015flar\u0131n\u0131 t\u0259kmill\u0259\u015fdirm\u0259kd\u0259 maraql\u0131 olan h\u0259r k\u0259s \u00fc\u00e7\u00fcn uy\u011fundur. Bu, x\u00fcsusil\u0259 m\u00fc\u015ft\u0259ri \u015fikay\u0259tl\u0259rinin idar\u0259 edilm\u0259si il\u0259 m\u0259\u015f\u011ful olan v\u0259 ya t\u0259\u015fkilatlar\u0131nda m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tin\u0259 cavabdeh olanlar \u00fc\u00e7\u00fcn aktuald\u0131r.<\/p>\n\n\n\n<p><strong>4. T\u0259limin m\u0259qs\u0259dl\u0259ri:<\/strong><\/p>\n\n\n\n<p>Bu kursun sonunda i\u015ftirak\u00e7\u0131lar:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tinin idar\u0259 edilm\u0259sinin \u0259sas anlay\u0131\u015flar\u0131n\u0131 v\u0259 prinsipl\u0259rini anlayacaq<\/li>\n\n\n\n<li>M\u00fc\u015ft\u0259ri \u015fikay\u0259tl\u0259rinin idar\u0259 edilm\u0259si sisteminin t\u0259tbiqi \u00fc\u00e7\u00fcn ISO 10002 standart\u0131n\u0131n t\u0259l\u0259bl\u0259rini bil\u0259c\u0259k<\/li>\n\n\n\n<li>M\u00fc\u015ft\u0259ri \u015fikay\u0259tl\u0259rinin idar\u0259 edilm\u0259si sistemini planla\u015fd\u0131rma\u011f\u0131 v\u0259 t\u0259tbiq etm\u0259yi bacaracaq<\/li>\n\n\n\n<li>T\u0259\u015fkilatlar\u0131nda m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tini izl\u0259m\u0259k, \u00f6l\u00e7m\u0259k, t\u0259hlil etm\u0259k v\u0259 yax\u015f\u0131la\u015fd\u0131rmaq yollar\u0131n\u0131 anlayacaq<\/li>\n\n\n\n<li>M\u00fc\u015ft\u0259ri \u015fikay\u0259tl\u0259rinin idar\u0259 edilm\u0259si sisteminin \u00f6z t\u0259\u015fkilatlar\u0131nda effektiv t\u0259tbiqin\u0259 t\u00f6hf\u0259 verm\u0259k \u00fc\u00e7\u00fcn bacar\u0131q v\u0259 bilikl\u0259r\u0259 sahib olun.<\/li>\n<\/ul>","protected":false},"featured_media":1549,"parent":0,"menu_order":0,"template":"","cert_category":[64],"discipline":[104,70],"class_list":["post-3156","training","type-training","status-publish","has-post-thumbnail","hentry","cert_category-iso","discipline-customer-service-support","discipline-quality-management-system"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ISO 10002 Customer Satisfaction MS - Foundation - Conimcert<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/conimcert.com\/az\/training\/iso-10002-customer-satisfaction-ms-foundation\/\" \/>\n<meta property=\"og:locale\" content=\"az_AZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISO 10002 Customer Satisfaction MS - Foundation - Conimcert\" \/>\n<meta property=\"og:description\" content=\"1. 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