{"id":3153,"date":"2023-04-26T11:41:08","date_gmt":"2023-04-26T11:41:08","guid":{"rendered":"https:\/\/conimcert.com\/?post_type=training&#038;p=3153"},"modified":"2023-05-16T16:21:40","modified_gmt":"2023-05-16T16:21:40","slug":"iso-10002-customer-satisfaction-ms-introduction","status":"publish","type":"training","link":"https:\/\/conimcert.com\/az\/training\/iso-10002-customer-satisfaction-ms-introduction\/","title":{"rendered":"ISO 10002 M\u00fc\u015ft\u0259ri M\u0259mnuniyy\u0259ti \u0130S - Giri\u015f"},"content":{"rendered":"<p><strong>1. Q\u0131sa t\u0259svir:<\/strong><\/p>\n\n\n\n<p>ISO 10002 \u015fikay\u0259tl\u0259ri effektiv \u015f\u0259kild\u0259 h\u0259ll etm\u0259kl\u0259 v\u0259 m\u00fc\u015ft\u0259ri xidm\u0259tl\u0259rini t\u0259kmill\u0259\u015fdirm\u0259kl\u0259 m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tini art\u0131rmaq m\u0259qs\u0259di da\u015f\u0131yan m\u00fc\u015ft\u0259ri \u015fikay\u0259tl\u0259rinin idar\u0259 edilm\u0259si sisteminin t\u0259tbiqi \u00fc\u00e7\u00fcn t\u0259limatlar t\u0259qdim edir. Standart t\u0259\u015fkilatlar \u00fc\u00e7\u00fcn \u015fikay\u0259tl\u0259ri vaxt\u0131nda v\u0259 effektiv \u015f\u0259kild\u0259 m\u00fc\u0259yy\u0259n etm\u0259k, idar\u0259 etm\u0259k v\u0259 h\u0259ll etm\u0259k v\u0259 onlar\u0131n \u00fcmumi f\u0259aliyy\u0259tini yax\u015f\u0131la\u015fd\u0131rmaq \u00fc\u00e7\u00fcn \u00e7\u0259r\u00e7iv\u0259 t\u0259min edir.<\/p>\n\n\n\n<p><strong>2. \u018fsas M\u00f6vzular:<\/strong><\/p>\n\n\n\n<p>ISO 10002-nin \u0259hat\u0259 etdiyi \u0259sas m\u00f6vzulara a\u015fa\u011f\u0131dak\u0131lar daxildir: m\u00fc\u015ft\u0259ri \u015fikay\u0259tl\u0259rinin ba\u015fa d\u00fc\u015f\u00fclm\u0259si, \u015fikay\u0259tl\u0259rin idar\u0259 edilm\u0259si sisteminin dizayn\u0131 v\u0259 t\u0259tbiqi, \u015fikay\u0259tl\u0259rin idar\u0259 edilm\u0259si siyas\u0259ti v\u0259 prosedurlar\u0131n\u0131n yarad\u0131lmas\u0131, \u015fikay\u0259tl\u0259rin m\u00fc\u0259yy\u0259n edilm\u0259si v\u0259 t\u0259hlili, \u015fikay\u0259tl\u0259rin h\u0259lli, \u015fikay\u0259tl\u0259rin idar\u0259 edilm\u0259si sisteminin f\u0259aliyy\u0259tinin monitorinqi v\u0259 \u00f6l\u00e7\u00fclm\u0259si v\u0259 \u015fikay\u0259tl\u0259rin idar\u0259 edilm\u0259sinin davaml\u0131 olaraq t\u0259kmill\u0259\u015fdirilm\u0259si.<\/p>\n\n\n\n<p><strong>3. Auditoriya:<\/strong><\/p>\n\n\n\n<p>ISO 10002, h\u0259m d\u00f6vl\u0259t, h\u0259m d\u0259 \u00f6z\u0259l sektorda \u00f6z m\u00fc\u015ft\u0259ri \u015fikay\u0259tl\u0259rinin idar\u0259 edilm\u0259si sistemini yaratmaq v\u0259 ya t\u0259kmill\u0259\u015fdirm\u0259k ist\u0259y\u0259n b\u00fct\u00fcn \u00f6l\u00e7\u00fc v\u0259 n\u00f6v t\u0259\u015fkilatlar t\u0259r\u0259find\u0259n istifad\u0259 \u00fc\u00e7\u00fcn n\u0259z\u0259rd\u0259 tutulub. Buraya s\u0259hiyy\u0259, maliyy\u0259, telekommunikasiya, p\u0259rak\u0259nd\u0259 sat\u0131\u015f v\u0259 turizm kimi sah\u0259l\u0259rd\u0259 f\u0259aliyy\u0259t g\u00f6st\u0259r\u0259n t\u0259\u015fkilatlar daxildir.<\/p>\n\n\n\n<p><strong>4. T\u0259limin m\u0259qs\u0259dl\u0259ri:<\/strong><\/p>\n\n\n\n<p>ISO 10002-nin \u00f6yr\u0259nm\u0259 m\u0259qs\u0259dl\u0259rin\u0259 a\u015fa\u011f\u0131dak\u0131lar daxildir: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tinin v\u0259 s\u0259daq\u0259tinin art\u0131r\u0131lmas\u0131nda \u015fikay\u0259tl\u0259rin effektiv idar\u0259 edilm\u0259sinin \u0259h\u0259miyy\u0259tini d\u0259rk etm\u0259k<\/li>\n\n\n\n<li>\u015eikay\u0259tl\u0259rin idar\u0259 edilm\u0259si sisteminin \u0259sas prinsipl\u0259ri v\u0259 t\u0259l\u0259bl\u0259ri haqq\u0131nda bilikl\u0259rin \u0259ld\u0259 edilm\u0259si<\/li>\n\n\n\n<li>T\u0259\u015fkilat\u0131n v\u0259 onun m\u00fc\u015ft\u0259ril\u0259rinin ehtiyaclar\u0131na cavab ver\u0259n \u015fikay\u0259tl\u0259rin idar\u0259 edilm\u0259si sisteminin layih\u0259l\u0259ndirilm\u0259si v\u0259 t\u0259tbiqi bacar\u0131qlar\u0131n\u0131n inki\u015faf etdirilm\u0259si<\/li>\n\n\n\n<li>\u015eikay\u0259tl\u0259rin idar\u0259 edilm\u0259si siyas\u0259t v\u0259 prosedurlar\u0131n\u0131 nec\u0259 qurma\u011f\u0131 v\u0259 h\u0259yata ke\u00e7irm\u0259yi \u00f6yr\u0259nm\u0259k<\/li>\n\n\n\n<li>M\u00fc\u015ft\u0259ri \u015fikay\u0259tl\u0259rini effektiv \u015f\u0259kild\u0259 m\u00fc\u0259yy\u0259n etm\u0259k, t\u0259hlil etm\u0259k v\u0259 h\u0259ll etm\u0259k bacar\u0131\u011f\u0131n\u0131 inki\u015faf etdirm\u0259k<\/li>\n\n\n\n<li>Performans monitorinqi v\u0259 \u00f6l\u00e7m\u0259 \u00fcsullar\u0131 haqq\u0131nda bilikl\u0259rin \u0259ld\u0259 edilm\u0259si<\/li>\n\n\n\n<li>\u015eikay\u0259tl\u0259rin idar\u0259 edilm\u0259si sistemini davaml\u0131 t\u0259kmill\u0259\u015fdirm\u0259yi \u00f6yr\u0259nm\u0259k.<\/li>\n<\/ul>","protected":false},"featured_media":1549,"parent":0,"menu_order":0,"template":"","cert_category":[64],"discipline":[104,70],"class_list":["post-3153","training","type-training","status-publish","has-post-thumbnail","hentry","cert_category-iso","discipline-customer-service-support","discipline-quality-management-system"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ISO 10002 Customer Satisfaction MS - Introduction - Conimcert<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/conimcert.com\/az\/training\/iso-10002-customer-satisfaction-ms-introduction\/\" \/>\n<meta property=\"og:locale\" content=\"az_AZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISO 10002 Customer Satisfaction MS - Introduction - Conimcert\" \/>\n<meta property=\"og:description\" content=\"1. Brief Description: ISO 10002 provides guidelines for implementing a customer complaints management system, which aims to enhance customer satisfaction by effectively addressing complaints and improving customer service. The standard provides a framework for organizations to identify, manage, and resolve complaints in a timely and effective manner, and to improve their overall performance. 2. Key [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/conimcert.com\/az\/training\/iso-10002-customer-satisfaction-ms-introduction\/\" \/>\n<meta property=\"og:site_name\" content=\"Conimcert\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-16T16:21:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/conimcert.com\/wp-content\/uploads\/2023\/04\/Rectangle-134.png\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/conimcert.com\/training\/iso-10002-customer-satisfaction-ms-introduction\/\",\"url\":\"https:\/\/conimcert.com\/training\/iso-10002-customer-satisfaction-ms-introduction\/\",\"name\":\"ISO 10002 Customer Satisfaction MS - Introduction - Conimcert\",\"isPartOf\":{\"@id\":\"https:\/\/conimcert.com\/#website\"},\"datePublished\":\"2023-04-26T11:41:08+00:00\",\"dateModified\":\"2023-05-16T16:21:40+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/conimcert.com\/training\/iso-10002-customer-satisfaction-ms-introduction\/#breadcrumb\"},\"inLanguage\":\"az\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/conimcert.com\/training\/iso-10002-customer-satisfaction-ms-introduction\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/conimcert.com\/training\/iso-10002-customer-satisfaction-ms-introduction\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/conimcert.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Trainings\",\"item\":\"https:\/\/conimcert.com\/trainings\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"ISO 10002 Customer Satisfaction MS &#8211; Introduction\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/conimcert.com\/#website\",\"url\":\"https:\/\/conimcert.com\/\",\"name\":\"Conimcert\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/conimcert.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/conimcert.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"az\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/conimcert.com\/#organization\",\"name\":\"Conimcert\",\"url\":\"https:\/\/conimcert.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"az\",\"@id\":\"https:\/\/conimcert.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/conimcert.com\/wp-content\/uploads\/2023\/03\/Conim-LOGO.png\",\"contentUrl\":\"https:\/\/conimcert.com\/wp-content\/uploads\/2023\/03\/Conim-LOGO.png\",\"width\":877,\"height\":151,\"caption\":\"Conimcert\"},\"image\":{\"@id\":\"https:\/\/conimcert.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"ISO 10002 Customer Satisfaction MS - Introduction - Conimcert","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/conimcert.com\/az\/training\/iso-10002-customer-satisfaction-ms-introduction\/","og_locale":"az_AZ","og_type":"article","og_title":"ISO 10002 Customer Satisfaction MS - Introduction - Conimcert","og_description":"1. Brief Description: ISO 10002 provides guidelines for implementing a customer complaints management system, which aims to enhance customer satisfaction by effectively addressing complaints and improving customer service. The standard provides a framework for organizations to identify, manage, and resolve complaints in a timely and effective manner, and to improve their overall performance. 2. Key [&hellip;]","og_url":"https:\/\/conimcert.com\/az\/training\/iso-10002-customer-satisfaction-ms-introduction\/","og_site_name":"Conimcert","article_modified_time":"2023-05-16T16:21:40+00:00","og_image":[{"width":600,"height":600,"url":"https:\/\/conimcert.com\/wp-content\/uploads\/2023\/04\/Rectangle-134.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/conimcert.com\/training\/iso-10002-customer-satisfaction-ms-introduction\/","url":"https:\/\/conimcert.com\/training\/iso-10002-customer-satisfaction-ms-introduction\/","name":"ISO 10002 Customer Satisfaction MS - Introduction - Conimcert","isPartOf":{"@id":"https:\/\/conimcert.com\/#website"},"datePublished":"2023-04-26T11:41:08+00:00","dateModified":"2023-05-16T16:21:40+00:00","breadcrumb":{"@id":"https:\/\/conimcert.com\/training\/iso-10002-customer-satisfaction-ms-introduction\/#breadcrumb"},"inLanguage":"az","potentialAction":[{"@type":"ReadAction","target":["https:\/\/conimcert.com\/training\/iso-10002-customer-satisfaction-ms-introduction\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/conimcert.com\/training\/iso-10002-customer-satisfaction-ms-introduction\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/conimcert.com\/"},{"@type":"ListItem","position":2,"name":"Trainings","item":"https:\/\/conimcert.com\/trainings\/"},{"@type":"ListItem","position":3,"name":"ISO 10002 Customer Satisfaction MS &#8211; Introduction"}]},{"@type":"WebSite","@id":"https:\/\/conimcert.com\/#website","url":"https:\/\/conimcert.com\/","name":"Conimcert","description":"","publisher":{"@id":"https:\/\/conimcert.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/conimcert.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"az"},{"@type":"Organization","@id":"https:\/\/conimcert.com\/#organization","name":"Conimcert","url":"https:\/\/conimcert.com\/","logo":{"@type":"ImageObject","inLanguage":"az","@id":"https:\/\/conimcert.com\/#\/schema\/logo\/image\/","url":"https:\/\/conimcert.com\/wp-content\/uploads\/2023\/03\/Conim-LOGO.png","contentUrl":"https:\/\/conimcert.com\/wp-content\/uploads\/2023\/03\/Conim-LOGO.png","width":877,"height":151,"caption":"Conimcert"},"image":{"@id":"https:\/\/conimcert.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/conimcert.com\/az\/wp-json\/wp\/v2\/training\/3153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/conimcert.com\/az\/wp-json\/wp\/v2\/training"}],"about":[{"href":"https:\/\/conimcert.com\/az\/wp-json\/wp\/v2\/types\/training"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/conimcert.com\/az\/wp-json\/wp\/v2\/media\/1549"}],"wp:attachment":[{"href":"https:\/\/conimcert.com\/az\/wp-json\/wp\/v2\/media?parent=3153"}],"wp:term":[{"taxonomy":"cert_category","embeddable":true,"href":"https:\/\/conimcert.com\/az\/wp-json\/wp\/v2\/cert_category?post=3153"},{"taxonomy":"discipline","embeddable":true,"href":"https:\/\/conimcert.com\/az\/wp-json\/wp\/v2\/discipline?post=3153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}